- You must be over 18 to make a reservation.
- Children should be accompanied by at least one adult.
- Escorts of minors should be at least one adult per four children.
- Bank charges are always charged to customers, either for a refund or for booking tickets.
- Refunds are made to a bank account indicated by the customer.
- Reservations can be canceled for up to 5 days prior to the transfer day with a full refund.
- If the cancellation is made from 5 to 3 days, 50% of the money is refunded.
- If canceled in less than 3 days, no refund will be given.
- No exceptions to the refund policy are made due to weather conditions. Our tours and transfers are happening rain or shine.
- In case of non-appearance or denial to enter our vehicles by the previously determined tour or transfer time, the money will not be refunded.
- If the cancellation of the reservation is done through the fault of our company, all the money is returned. We will also bear the costs of money transfer.
- If the reservation is made by an agent, there will be consultation only with the agent and not with each client.
- If the reservation is made by a group, there will be consultation only with the leader you will indicate.
- Throughout the tour or transfer the customer is obliged to follow the instructions of the crew regarding the individual and / or overall safety.
- The customer must follow the instructions given by our staff, both for safety during transfer and for Covid 19.
- The non-compliance of the customer with some of the terms, allows us to cancel the reservation without refund.
- It is forbidden for a customer to enter the vehicles if they have symptoms of Covid 19.
- In cases of misconduct in a sober state or under the influence of alcohol or other substances we have the right to refuse entering our vehicles without offering any refund.
- We are a pet-friendly business, but you are obliged to have the pet in its carrier, except when it comes to service animals. Please mention in your reservation that you will be accompanied by a pet.
The courts of Athens, Greece are competent for any dispute.
If you have any questions about these Terms, please contact us:
Hellenic Tours and Transfers I.K.E.
Business Owner: Stamatis Tsimilas
Address: Leof. Alimou 99, 16452, Argyroupoli, Athens
Registration Number (ΑΦΜ): 801997110
Commercial Registry (ΓΕΜΗ): 167850607000
Tax Office: Ilioupolis